Email us
Email: support@launchheat.com
We reply to every message, usually within one working day. For anything about your account or a payment, write from the email address you use on LaunchHeat so we can find it.
Postal address
LaunchHeat is operated by the LaunchHeat team.
[to be added: postal address]
Quick answers
- Launching a product: see the launch guidelines and submit it here. Track its status on your dashboard.
- Reporting a launch that breaks the rules: use "Report this launch" at the bottom of its page.
- Payments and refunds: see the refund & cancellation policy.
- Your data: see the privacy policy, including how to access or delete it.
Grievances
Grievance Officer: Founder, LaunchHeat
Email: support@launchheat.com
To raise a complaint about content on LaunchHeat, your account or how we handle your data, email the Grievance Officer with "Grievance" in the subject. Include the link to the page or product concerned, what's wrong, and how to reach you. We will:
- acknowledge your complaint within 24 hours;
- resolve it within 15 days of receiving it;
- act within 72 hours on requests to remove content that is obscene, invades someone's privacy or harasses someone, and within 24 hours on content showing a person's private areas or impersonating them, including morphed images.
If you're not satisfied with the Grievance Officer's decision, you can appeal to the Grievance Appellate Committee within 30 days, at gac.gov.in.