The short version
- Before your promotion starts: cancel any time for a full refund. For a Takeover, that's any time before your booked day.
- Once it's running: no refund for the time already shown.
- If we can't run it, or cancel it ourselves for a reason that isn't your fault: full refund.
Free launches
Submitting and launching a product on LaunchHeat is free, so there is nothing to refund. Removing your launch doesn't cost anything either.
Cancelling a promotion
- Boost ($5 / 24 hours): starts as soon as your payment is confirmed, so it's running once you've paid. While a payment is still being confirmed, you can cancel for a full refund.
- Spotlight ($15 / 48 hours): starts as soon as your payment is confirmed, so it's running once you've paid. While a payment is still being confirmed, you can cancel for a full refund.
- Takeover ($49 / 24 hours): runs for the whole UTC day you book. Cancel any time before 00:00 UTC on that day for a full refund.
A promotion can't be paused or moved once it has started.
When you get a refund
We refund the full amount if:
- you cancel before the promotion starts;
- we can't run the promotion, for example because of a technical problem on our side;
- the promotion runs for noticeably less than the time you paid for because of a problem on our side (in that case we may instead offer to run it again, if you prefer);
- we decline or cancel the promotion for a reason that isn't a breach of our rules;
- you were charged twice or charged the wrong amount.
When refunds don't apply
- for the time a promotion has already run, if you cancel after it started;
- if we remove your product or end your promotion because it breaks our launch guidelines or terms;
- for results: a promotion buys a labelled sponsored placement for a set time, not a number of votes, visitors, clicks or a particular rank. Paying never changes a product's score.
How to ask for a refund
Email support@launchheat.com from the address on your LaunchHeat account, with the product name and, if you have it, the payment receipt or reference. Please write within 30 days of the payment. We'll acknowledge your request within 24 hours and confirm the outcome within 7 days.
How long refunds take
Approved refunds go back to the original payment method. We start them within 2 working days; your bank or card provider usually takes a further 5–7 working days to show the money in your account. We can't refund to a different card or account.
Contact
Questions about payments or refunds: support@launchheat.com. See also our contact page.